Website Support Request
Website FAQs

How do I change my password?

To change your password, log in to your portal.  Just below the banners, next to Logout you will see your display name.  Please click that which will take you to Manage Profile.   Then click on Manage Password.  Your new password:  Can be a mixture of letters, numbers, and punctuation.  Must be at least 6 characters.  Is case sensitive - passwords must be entered exactly, so if you use capital letters in creating your new password you must use them whenever you use the new password to log in (e.g. "miami115" vs "MIAMI115").  We recommend you don't use common words or names that could easily be guessed by someone else.


What if I forget my password?

If you forget your password, click on Login just below and to the right of the banners and select Forgot Password?  Enter your username and click on Send Password.  Your password will be sent to the email you registered with.


Can I change my username?

No, once you are assigned a username and your account is active your username cannot be changed.


What if I forget my username?

If you forget your username you would need to contact your property management staff and they can send you a user/password reminder.